GENERAL COMPANY CONDITIONS

RESERVATION

Activities we offer – hiking, peak ascents, team-building events, and others (hereinafter referred to as aktivity) can be booked by filling out the contact form, sending an email, or calling us. If the customer contacts us via the contact form or email, they will receive a confirmation email from us with all the detailed information regarding the reservation and payment. The reservation becomes binding upon payment of a deposit amounting to 100% of the total sum. The client will be informed of the reservation confirmation and payment receipt via email.

CANCELATION

  • If the reserved activity is canceled due to our fault, the customer will be refunded 100% of the amount paid.
  • If the activity is canceled in advance due to bad weather, the customer has the option to choose an alternative date.
  • If the activity is canceled due to bad weather and the customer agrees to an alternative date, but the prices for the activity have been adjusted in the meantime, the customer will be charged the difference for the new activity price.
  • If the customer cancels the activity 1, 2, or 3 days before it is scheduled, they forfeit the right to a refund.

STORNO PAYMENTS

  • If the customer changes the date more than twice, an administrative fee will be charged for each additional change: 20 €.
  • If the customer cancels the activity 3 days before its start date during the off-season and 7 days before its start date during the peak season (from June 1 to October 31), an administrative fee will be charged: 100 % from full price.
  • If the mountain guide arrives at the meeting point but the activity does not proceed, an administrative fee will be charged to the client: 30 €
  • If the mountain guide arrives at the accommodation (cabin, etc.) but the activity is canceled, an administrative fee will be charged to the client: 50 €
  • If the activity is canceled due to the client's insufficient physical fitness or technical preparedness, an administrative fee will be charged to the customer: 100 % z celkovej ceny.
  • If it is a corporate team-building event and the company sends a binding order but cancels it 10 days before it starts, an administrative fee will be charged 50 % z celkovej ceny.
  • If it is a lecture and the company sends a binding order but cancels it 10 days before it starts, an administrative fee will be charged - 50 % z celkovej ceny.

GIFT VOUCHER

Our gift voucher is valid for 1 year from the date of purchase. The validity of the voucher cannot be extended. The recipient of the voucher can choose a date that suits them and is still available with us, after coordinating with us. After the expiration date, the gift voucher becomes invalid and the paid amount will not be refunded to the customer. The customer is responsible for informing the recipient of these terms.

BIG GROUPS

If a customer or company reserves multiple mountain guides (depending on the group size) for a specific date, the pricing will be handled individually.

INSURANCE

Mountain Joy includes insurance for mountain rescue services in the price of activities in Slovakia. For any activities outside Slovakia, the customer is responsible for obtaining their own insurance.

SAFETY DURING ACTIVITY

Movement in high mountain environments can be dangerous, and it is not possible to completely eliminate the risk of injury due to objective reasons (falling rocks, etc.).

  • The customer is obliged to inform us of any health issues that could affect the activity (heart problems, asthma, epilepsy, etc.) before the activity begins and acknowledges that they participate at their own risk.
  • Mountain Joy reserves the right to adjust the number of participants for a given activity at any time throughout the year due to unexpected weather changes or difficult conditions that may arise during that period.
  • Mountain Joy reserves the right to cancel the entire activity if the customer is not sufficiently physically and technically capable, thereby endangering the entire group.
  • The minimum age for children to participate in the activity is 8 years. The child must be in good physical condition.
  • Mountain Joy reserves the right to change the activity location at any time in case of unsuitable conditions or high avalanche risk.
  • Mountain Joy reserves the right to cancel the activity at any time due to unsuitable conditions.
  • Mountain Joy conducts all activities in accordance with the current visitor regulations of the respective national parks.